Privacy Policy
Last updated on December 9, 2021
Thank you for visiting and reading Holisticsync.com. Holistic Sync is committed to protecting your personal information and your rights to privacy. This privacy notice explains what information we collect when you visit our websites (www.holisticsync.com or our landing pages, collectively, “websites”), and use our Services (product sales, marketing, events, service offers, written material in the form of articles/blog posts, news, collectively referred to as “Services”), how we may process, store, disclose, share, and use your personal information, and your rights regarding it.
This Privacy Notice is part of the Terms & Conditions of Use of this website. If you do not agree to any terms in this privacy policy or our Terms and Conditions of use, please discontinue visiting our website and using our services immediately. We may amend this privacy notice at any time, or update it if changes are made on how and why your information is used, and your rights concerning them. When such updates happen, we will send an email notification to users and/or display a notice on our website. If you have any questions regarding this privacy policy, please contact us: privacy@holisticsync.com.
1. What personal information do we collect?
Personal information that you voluntarily disclose to us
We collect personal information that you voluntarily provide to us when you register on our website, when you consent to receive a newsletter with email updates, when you email us or use our contact forms, when you participate in activities in our website, when you express interest in obtaining information about our products and services, when you connect with us through social media, when you update your information in our system, when you chat with us and provide customer support, when you make a purchase from us, or otherwise when you interact and correspond with us. The personal information that we collect depends on your interaction with us and our website, the choices you make, the products and services you choose, and the features you use. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to the provided information.
Personally identifiable information
Personally identifiable information refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.
Information that is automatically collected
Some information is collected automatically when you visit, use, or navigate our website. This information does not reveal your identity (e.g., name and contact information), but it may include browser and device characteristics and information, browsing history, device name, internet protocol (IP) address, operating system, usage information, language preferences, location (e.g., country), website usage (when and how you use the website), referring URLs, ad data, and technical information. This information is necessary to maintain our website’s operations, internal analytics, reporting, and security.
Your personal information is automatically collected when you use our third-party partners and software in connection with our services for the following purposes:
- Email, chat, and other communication services
- Advertising providers
- Social Media platforms
- Data analytics service providers
- Data protection services and software to be in compliance with Privacy Laws (e.g., for record-keeping, collecting consents, receiving requests of data processing, data deletion, anonymization, and such)
- E-commerce service providers (e.g., when buying products from third-party providers that are in partnership with our company, you information is collected to process the purchase)
- Affiliate partner providers (e.g., your personal information needs to be collected by third-party affiliate companies to process your purchase of affiliate products)
We also collect information through cookies, tracking technologies, and similar technologies (e.g., pixels and beacons) to access information, store it, improve the user experience and marketing campaigns. For more information on what cookies are, what they are used for, the types of cookies that are used, and how to edit your cookies preference and clear cookies from your web browser, please visit our Cookie Policy page. Additionally, see the section entitled “Additional control over your Personal Information through browsers and devices”.
The collected information includes:
Location data: we collect location data that may include your device’s location (e.g. IP address). The amount of information we collect depends on the settings of the device that you use to access our website. You can deny us the access to this information by refusing it or disabling your location setting on your device. However, if you choose to opt-out, certain services may not operate properly.
Device data: we collect your device information that can be your computer, phone, tablet, or other types of devices used to access our website. The device data that we collect may include your mobile carrier, internet service provider, operating system, system configuration, your location, browser used, and your IP address (or proxy server).
Log and usage data: our servers automatically collect and record in log files information related to diagnosis, usage, performance, and services when you visit our website. The logged information depends on how you interact with our website which may include your location (e.g., IP address), device information, browser type and settings, your activity in our website (visited pages, date, time, searches, and other used features), errors and crash reports.
What information we do not ask or request:
- We do not ask or require information about your health status, diagnoses, medical conditions, diseases, injuries, treatments, and/or any products or protocols being used for treatment purposes. We ask that you do not share this type of information with us and discuss your medical conditions with your physician or qualified health care provider. Holist Sync provides educational content only. For more information on disclaimers, visit our Disclaimer Page.
- We do not ask or require information about race, ethnicity, political or religious beliefs, gender identity, gender expression, sexual orientation, or age.
2. How do we use your personal information?
We collect or receive your personal information through our website for different purposes to legitimately perform our business-related services, to fulfill our contract with you, to be in compliance with our legal obligations, and/or with your consent. We collect your information to:
- Operate, improve, and provide you services: we collect and use your information to provide services to you.
- Send administrative information to you: we may send information about our products, services, changes in terms and conditions, policies, disclaimers, features, opportunities, or any new information regarding policies of our website.
- Answer your inquiries and facilitate the delivery of our services: we collect and use your information to reply to your questions, solve any potential issues that you might have with our website and services, and provide service to you.
- Send informational material (news, articles, blog posts), marketing material, promotions, coupons, offers, discounts, polls (surveys and questionaries), or digital products: upon interacting with our website and providing your personal information, you give us and/or our third-party marketing partners consent to use your information to send you email updates regularly for marketing and informational purposes. We and/or our marketing third-parties may also use your information to provide a personalized content and marketing experience according to your location and interests. For example, when sending us a message through our contact forms or email addresses, or subscribing to our newsletter, or otherwise contacting us, your information is collected and used for such purposes.
- Plan, decide, measure, and analyze marketing campaigns: the information we collect may help us target marketing campaigns, which ads may be used according to your preferences or past viewing history, improve services, and provide location-based services. It also includes the analysis of the users’ activity on our website so we can understand which content is more valuable to them.
- Enforcement of our policies: to enforce our Terms & Conditions of Use, conditions, policies for business purposes, and to comply with legal and regulatory requirements or in relation with our contract.
- Protect our services: to keep our services safe, secure, and operational (e.g., investigation and prevention of frauds), monitor and improve information security in our website, prevent, or detect, or any illegal activities.
- Request feedback: we collect your information so we can contact you and request feedback about our services.
- Post testimonials: when posting testimonials about our services that you sent to us or that you voluntarily post on social media, this may contain personal information. We will request your permission to post your name and testimonial on our website prior to doing so. If you wish to update or remove your testimonial, please contact us at privacy@holisticsync.com.
- Customize content: in response to your opinions and feedback that you provide directly to us or through social media, we may decide to alter, include, or exclude certain services and products.
- Comply with legal obligations and prevent harm: if receiving legal requests such as a subpoena, court order, and such, we may need to analyze the data to determine how to respond.
- Manage, fulfill your orders, and manage our business financially
3. Who may we share your personal information with?
Your information is shared for specific purposes upon your consent to use the information, to provide you with services and fulfill terms of our contract, to perform our business and meet our legitimate business interests, to comply with laws (e.g., court order, government requests, subpoena, legal process, and such), to take action in case of potential fraud, illegal activities, threats to the safety of any person, violation of our policies, to protect your rights, to provide evidence in litigation processes, during negotiation to sell the business assets, financing processes, or merger of business with another company. In the event of an acquisition or merger, the new owners will be required to abide by this Privacy Notice.
Third-party service providers
We may also share your information with third-party vendors, consultants, contractors, and third-party service providers who require access to your information to provide their services to us. We also use software to collect and record your information to comply with Privacy Laws in place. These providers have access to your personal information to perform the following services and help us run our business:
- Software and service providers to send you emails and newsletters
- Website hosting services, database storage providers, and technical support for our website
- Customer and marketing services
- Advertising service providers who assist in providing personalized advertising
- Data collection and processing software
- Data analysis service: Collection, tracking, and data analyses
- Data storage services
- Social media plugins and Network
- Affiliate marketing programs and partners
- E-commerce and sale of products and services provided by third-party partners
- Payment methods platforms and software
- Cloud computing services
- E-commerce and payment methods platforms and software
- With our internal personnel, advisors, and investors.
The Third-Party services and companies that we use to assist in our business are also bound by their Privacy Policies. Some of the plugins and software services used by us do not access your Personal Information at all. Some of these plugins and services that access and use your Personal Information for the purpose of conducting our business, for example, those that assist in email marketing, have committed per their Privacy Policy, to not sell or rent their customers’ distribution list. We select services that commit to data and privacy protection policies. However, Holisticsync.com has no control over these third-party companies and cannot assume liability or provide warranties in the way that these companies conduct their businesses. We do not assume responsibility for any legal and/or privacy problems arising from third-party businesses.
Location of data processing and storage
The third-party companies that we use for our business purposes above are located in the United States for the most part, but may be located in other places too. English-speaking readers and users of Holistic Sync may be located in different countries where data protection laws may differ. Thus, your Personal Information may be maintained and processed in a country different than the one you reside in. By using our Services you acknowledge and consent that your Personal Information be transferred and stored in the USA or in another country that is not your country of residence
4. How do we safeguard your personal information?
We have put in place measures to reduce the risks of loss, misuse, unauthorized access disclosure, and alteration of your personal information. All of our internal personnel are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorized Customers is only accessible to a limited number of qualified employees who are given a password to gain access to the information. Your information is only accessed by those who need to provide specific services and third parties only process information that is needed to fulfill their contract with us. However, despite our security measures and efforts to safeguard your information, no information transmitted over the internet or storage technology is 100% secure. Thus, we cannot guarantee that cybercriminals, hackers, and unauthorized third-party services will not be able to access and steal your information. While we will do our best to protect your personal information and take commercially reasonable measures to maintain a secure site, electronic communications and databases are also subject to errors, tampering, and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for any such occurrences. You should only access our services from a secure environment and the transmission of your information to and from our services is done at your own risk. In case of any security breach that may expose your information, we will inform you as soon as we are aware in a reasonable time determined by privacy laws.
5. How long will we store your information?
We will keep your Personal Information only for as long as it is necessary to fulfill our services and perform our legitimate business described in this Privacy Notice. We may also store your Personal Information required for tax, accounting, and legal purposes, or reporting requirements. Furthermore, we may continue to store your Personal Information contained in our standard back-ups. When we no longer need to process your personal information and have no legitimate business with you, we will delete or anonymize your information. If this is not possible, we will keep your information safely stored, isolated, and we will not process it until it is possible to delete it.
6. Do we collect Personal Information from minors?
We DO NOT knowingly collect personal information from minors. By using our services you attest that you are at least 18 years old, or that you are the parents or guardians of such minor, and that you have granted him/her consent to use our services. If we detect that the Personal Information of users less than 18 years old is being collected, we will take measures to delete the information from our records. If you are located in a country where you are under 18 years old but are considered over age according to the laws of your country, you must only use our services upon providing verification of consent according to such laws or upon your parents or guardians’ consent. If you are a parent and learn that your child is using our services which you have not authorized, please contact us at: privacy@holisticsync.com
7. Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
Your data belongs to you. Therefore, you have choices on how we use your personal information to communicate with you. You can review, change, or delete your information at any time.
If you no longer wish to receive communications from us, you can:
- Newsletters and marketing communications: unsubscribe to our email newsletters by clicking at the unsubscribe button at the end of our emails. However, after unsubscribing to our newsletter, we may still communicate with you for administrative purposes.
- Non-marketing-related communications: If you wish to delete your Personal Information so you do not receive administrative messages, please use the “Data Form” at our Privacy Center to request deletion of your information. Choose the option “Delete my information”.
We provide Visitors and Authorized Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting us. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.
8. What are my Privacy Rights?
Depending on where you live (Country and/or State), you may have additional rights that allow you more control of your Personal Information. Rights pertaining to specific jurisdictions and locations may include:
- The right to confirm the existence of data processing
- The right to request access to your Personal Information, the purpose of collecting this data, the categories of personal information that we have collected, and the categories of third-party services with whom we shared the personal information with.
- The right to obtain a copy of your Personal Information
- The right to request deletion of your personal information.
- The right to request rectification of inaccurate or incomplete personal information
- The right to revoke consent to process your Personal Information at any time.
- The right to restrict the use and processing of your personal information
- The right to object to the use of Personal Information when it is not used to provide services that you requested
- The right to anonymize, block, or delete unnecessary data or that is not being processed in compliance with Privacy Laws
- The right to data portability to another product provider
- The right to submit a complaint to the local data protection supervising authorities.
Privacy Rights of California Residents
If you are a California resident, you have specific rights regarding your Personal Information. The California Consumer Privacy Act of 2018 (CCPA) gives consumers more control over their Personal Information. California consumers have the right to:
- Know about the Personal Information we collect and how it is used and shared;
- Delete Personal Information collected from them (with some exceptions);
- Opt-out of the sale of their Personal Information;
- Non-discrimination for exercising their CCPA rights;
Delete your Personal Information – California Residents
You do not need an account to request us to delete your personal information. If you are a California resident, you can request us to delete your Private Information in two ways:
- Go to our Privacy Center and fill out the “Data Form” (by choosing “Delete my Information”) to request us to delete your personal information.
- You can also send us a direct email to: contact@holisticsync.com
Opt-Out of Sale of Personal Information (California State requirement)
We do not sell, rent, or lease our users’ distribution list. We collect your Personal Information to conduct our business which may include the use of third-party services for the purposes of advertising, marketing including affiliate marketing programs, and for other business purposes described in this Privacy Policy. If you are a California resident or a resident of other States or Countries which laws require an option for you to Opt-Out of Sale of your Personal Information go to our Privacy Center and submit the “Data Form” (choose “Opt-Out of Sale”).
Categories of Personal Information collected in the past 12 months (California State requirement)
Category | Collected in the past 12 months |
Identifiers: name, email address (contact information) | YES |
Customer records information: we do not require users to set up an account at this time | NO |
Protected classifications under California or Federal law | NO |
Commercial Information | NO |
Biometric Information | NO |
Internet or other electronic network activity information: such as interactions with Holistic Sync website and social media platforms | YES |
Geolocation | YES |
Audio, electronic, visual, thermal, olfactory, or similar information | NO |
Professional or employment-related information | NO |
Education information | NO |
Inferences: for example, your preferences and behavior collected when you visit our website | YES
|
Financial information | NO |
For more information on the principal Privacy Laws in place and how to exercise your consumer rights, see the links below:
“California Consumer Privacy Act” (CCPA) – CA/USA
“General Data Protection Law” (GDPR) – EU
“Lei Geral de Proteção de Dados” (LGDP) – Brasil
Requirements to access your Personal Information
To answer your request to access your data, we first need to confirm your identity or have proof that the person making the request is legally authorized to act on your behalf. Without confirming your identity or verifying that your representative is authorized by you, we cannot process your request. Upon receiving your request, we will require information that matches the information that you have provided to us, and that we already have on file. If we cannot confirm your identity by this means, we may request that you provide additional information for security or fraud-prevention purposes. We may also request additional information such as state and country where you are located to verify legal requirements that we need to follow and comply to (e.g., some states/countries have specific rights). The additional information will be deleted as soon as we confirm your identity.
If you would like to submit a data request or any other consumer requests that are in accordance with the data protection laws of your Country or State, please go to our Privacy Center and submit a request through “Data Form” (close “Request Data”). If you have any concerns, you may also use “DPO Contact Form” at the Privacy Center. If you withdraw your consent to process your Personal Information, this will not lawfully affect the processing that was done before the withdrawal, but will start counting from that moment on. If you request to delete your Personal Information, it will be deleted from our active databases but we may retain some information to prevent fraud, enforce our terms and conditions, and comply with legal requirements. For more information, go to “How long will we store your information?”
9. How can Visitors correct any inaccuracies or rectify Personally Identifiable Information?
Please, go to our Privacy Center and use the form “Data Form” (choose “Data Rectification”) to request changes in details of your Personal Information.
10. Additional control over your Personal Information through browsers and devices
Cookies: Cookies are used for a variety of reasons. We use Cookies to keep track of your information and preferences when you visit our website, and to remember them for the next time you visit us again. This provides a better user experience. For example, cookies facilitate the auto-fill forms. Cookies are also used for security purposes to protect our Authorized Customers, and to improve marketing campaigns. Browsers allow users to control cookies and other types of local storage. Therefore, you can clear cookies from your browser and gain more control over your information. Also, in the cookie settings at the bottom of our website screen, you can change your cookie preferences.
Devices and geolocation: some devices have functionalities that allow you to select how some of your data is shared. For example, you can disable the geolocation on your mobile device so your location is not tracked. However, if you choose to do so, some of the functionalities may not work properly.
Do-Not-Trak Signal: The DNT technology was designed to allow internet users to opt out of tracking by websites. Mozilla Firefox was the first browser to implement this feature, and was followed later by other browsers (e.g., Internet Explorer, Safari, and Google Chrome). When you use your browser, multiple requests and responses happen between your browser and the websites you visit. There are three response options: 1. The user does not wish to be tracked; 0. The user consent to tracking; No header field: The user did not set a preference. Thus, you can opt out of being tracked in your browser. However, currently, there are no standard regulatory measures regulating websites’ responses to do-not-track signals and we do not respond to these signals. Third-party service providers may collect information about your online activities of different websites, including when you visit our website. Should online tracking standards change in the future that we must follow, we will inform you about them and revise our Privacy Policy.
11. Links:
Our website holisticsync.com contains links to other websites. Links to other websites may include links to articles, blogs, news, news feeds, affiliate links, and other third-party services. When you click on one of these links, you are moving to another website that contains a different set of policies (Privacy Policy, Terms of use, Cookie, Policy, and others), and other data collection practices. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours. Holisticsync.com has no control over and assume no liability for any third-party website and materials, thus we cannot make any guarantees or be responsible for their content, accuracy, and quality of information. Although we are careful in selecting good link sources, businesses and third-party service partners, we do not assume responsibility for the information and practices of these third-party websites, and upon accessing these websites you do at your own risk.
12. What happens if our Privacy Policy Changes?
We will let our Visitors and Authorized Customers know about changes to our Privacy Policy by posting such changes on our website and/or by email.
13. How you can contact us
- Preferably, please use our forms in our Privacy Center to make your request.
- Alternatively, use our email: privacy@holisticsync.com
HOLISTIC SYNC LTDA
CNPJ: 44.534.423/0001-67
Rua Dona Mariana 36
Rio de Janeiro, RJ, Botafogo, 22280-020
Brasil
